Rising Pharma sells generic and OTC pharmaceuticals to leading wholesalers, distributors, chain and independent drug stores, and mass merchandisers. With a commercial portfolio of over 140 marketed products in the US and more than 50 ANDAs filed or pending, Rising Pharma implemented SAP S/4HANA in April 2018.
Requirement
Rising Pharma sought a partner to support their vision for cost-effective 24x7 support of their S/4HANA deployment. The partner needed capabilities in niche modules such as EWM and ATTP, and the ability to provide offshore support at a reasonable cost.
Solution
Mannlowe deployed a dedicated team covering US Eastern time plus emergency support, with Incident Management, Change Management and other ITIL processes. Modules in scope include Finance & Controlling, Order to Cash, Procure to Pay, Extended Warehouse Management, server and user management, and ABAP — with integration support for ATTP.
The solution ensures 24x7 support to SAP users and a lower total cost of ownership for the S/4HANA deployment, as it is delivered 100% offshore.
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